FREQUENTLY ASKED QUESTIONS (FAQ) — INFINI88
1. Which country is this platform based in, and is it legal?
This is a gaming company based in Singapore, established in 2012, specializing in managing various online gaming operations. All products and services offered are licensed and regulated by First Cagayan Leisure & Resort Corporation (www.firstcagayan.com), located in the Cagayan Economic Zone, Philippines. We operate 24/7 throughout the year, constantly providing the latest, most innovative, and highest-quality products and services to ensure the best online entertainment experience for every customer.
2. Is my personal information protected?
To obtain its operational license, we must meet strict consumer protection and social responsibility standards. The security and privacy of our players are our top priority. We use the most advanced European-standard encryption and security systems, ensuring that all user data is completely protected at all times.
3. How can I register an account? Is there a registration fee?
Becoming a member is quick and simple:
Account registration is fast, easy, and completely free of charge. Once your account is funded, you'll also be eligible for exclusive promotions and bonuses.
4. Why hasn't my deposit been credited or why is it delayed?
Possible reasons include:
5. Why is my withdrawal taking so long or being declined?
If your withdrawal was successful but funds haven't reached your bank yet, the delay may be due to bank maintenance. Once the maintenance period ends, your funds will be credited automatically.
If your withdrawal was rejected, it could be because you haven't met the required wagering turnover, or the third-party system has not yet updated your betting activity. Please wait and try again later, or contact our Customer Support team for assistance.
6. Why is my withdrawal function locked?
If the system detects fraudulent, opposing, or suspicious betting activities, the withdrawal function will be automatically disabled. Please contact Customer Support for clarification and assistance.
If you have deposited funds but haven't placed any bets yet, the system may also temporarily lock withdrawals to protect account integrity. Please contact Customer Support for help.
7. Can I reuse my old account information to register a new account?
No. We strictly allow only one account per player. Old account details cannot be reused to register a new account.
8. Can I link multiple bank accounts under different names to one account?
No. Each player account can only be linked to one registered name, with a maximum of three bank accounts under that same name.
9. How many accounts can I register?
Each customer is permitted to register only one account. If multiple accounts are detected, our system will require verification of your primary account and lock any duplicate accounts. If no response is received, we reserve the right to suspend all related accounts.
10. Can someone else make deposits on my behalf?
We recommend that players use their own verified bank accounts for faster deposit processing.
However, if you choose to have someone deposit on your behalf, please ensure that the deposit reference and account details match exactly as provided by the system for your account, to ensure smooth and accurate crediting of funds.